Role: Bilingual Healthcare Customer Service Representative (Cantonese-English), primarily remote from California.

Responsibilities: Handle incoming customer calls, understand their healthcare benefit needs, conduct research across multiple systems to resolve questions, provide clear and accurate information to assist navigation of healthcare options, and maintain professionalism when managing high interaction volumes.

Qualifications & Skills

• Minimum 6 months customer service experience
• Bilingual in English and Cantonese
• High school diploma or equivalent
• Empathy, patience, and attentive to customer needs
• Comfort with computer systems and Windows applications
• Dedicated home workspace with high-speed wired internet (minimum 25 Mbps)
  
  

Additional Details: Training involves instructor-led online sessions with webcam participation, personalized coaching, and access to development courses. The role emphasizes delivering exceptional customer experiences within an inclusive, team-oriented culture, supported by benefits such as competitive hourly wages and potential healthcare perks.