Role Overview: The Lead Patient Access Specialist manages patient intake and clinic operations in an outpatient setting. They coordinate staff duties, monitor daily schedules, and ensure efficient patient flow. The role includes outpatient registration, scheduling, insurance verification, cash handling, quality assurance, staff training, and addressing customer service issues. The specialist delegates tasks, evaluates staff performance, and promotes a positive team environment.

Key Responsibilities

• Supervise administrative support activities, including time tracking and help desk issues.
• Register and schedule patients, monitor work queues, and perform quality audits.
• Handle cash deposits, refunds, and daily financial reporting.
• Assign staff tasks, cover registration areas during shortages, and answer patient inquiries.
• Participate in meetings, order supplies, maintain schedule templates, and uphold high customer service standards.
• Collaborate with leadership to set performance expectations, evaluate staff competencies, and identify training needs.
• Address operational issues, escalate system or personnel concerns, and foster a collaborative team environment.
  
  

Qualifications & Skills

• 1-3 years of clerical experience required.
• Excellent interpersonal and communication skills, including telephone etiquette.
• Critical thinking, problem-solving, and customer service aptitude.
• Proficiency in Microsoft Windows; bilingual skills preferred.
• Availability to work flexible hours aligned with clinic needs.
  
  

Additional Information: The role offers a competitive hourly rate, comprehensive benefits, and opportunities for professional growth within a mission-driven healthcare system.