Service Line Manager - Emergency Department

Aura Health
Aura Health

Full-time

Norwich, NY, USA

Posted on Oct 4, 2026
Role Overview: This position involves overseeing clinical operations, managing staff, and ensuring quality patient care within a healthcare setting.

Responsibilities Include

  • Supervising and coordinating activities of department staff, including nurses, coordinators, and support personnel.
  • Ensuring compliance with healthcare policies, infection control, and safety protocols.
  • Managing patient care delivery across all age groups, maintaining HIPAA compliance with level 3 access.
  • Participating in program planning, implementation, and operational activities.
  • Fostering collaboration with physicians, community partners, and other stakeholders.

Qualifications & Skills

  • Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or equivalent management experience; a master’s degree is preferred.
  • Minimum of three years relevant clinical experience; five years preferred.
  • Current New York State Registered Nurse License or eligible; CPR certification required.
  • Professional certification in nursing administration or related specialty is a plus.
  • Strong leadership, communication, and organizational skills.

Work Environment & Additional Info

  • Operates in office and patient care areas requiring walking, standing, and occasional lifting.
  • Fast-paced with frequent interruptions, requiring adherence to infection control PPE policies.
  • Supervises a diverse team, including nurses, coordinators, and support staff.
  • Requires reliable transportation for work-related tasks.