Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper’s goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration.
Esper is looking for an experienced Implementation Consultant to help drive this mission forward.
Esper’s customer base is growing and as an Implementation Consultant you will be on the front line of shaping customer experience. You’ll work closely with our Customers, Engineering, Sales, Product, and leadership to ensure positive customer outcomes during and after implementation. Your main contribution is playing a hands-on role in guiding our customer through the implementation process. Important to the role will be strong organizational skills, the ability to quickly learn the customer domain, and a strong intuition for technology and product. As a fast-moving startup, we place a premium on resourcefulness, speed, execution, and continuous feedback.
As a bonus, we’d love it if you have a strong interest in policy making and Government! We believe policy shapes our daily lives more than most realize, and central to the role is helping us build software for transforming how policy is created through better data and transparency.
What you'll do:
- Become an “Espert” by developing a deep understanding of our product and customers
- Execute standard implementations for customers’ complete project lifecycles, including the overall scope, schedule, and training of Esper
- Gather and document customer requirements, configure Esper to meet customer needs, guide customers through testing, and train customers for launch
- Facilitate effective client meetings with customers onsite and remote, to understand key questions, workflows, and pain points