Member Acquisition Agent
PadSplit
Philippines
Posted on Feb 20, 2024
Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!
At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.
Learn more about PadSplit here
The Role We Need:
The Member Acquisition Agent at PadSplit plays a crucial role in expanding the member base by identifying, reaching out to, and engaging with potential members. This role involves a combination of sales, marketing, and customer service to ensure prospective members understand the value of PadSplit’s offerings and are guided smoothly through the onboarding process.
The Person We Are Looking For:
We are looking for an enthusiastic and ambitious individual who excels in communication, sales, and customer service. The ideal candidate should be highly organized, detail-oriented, self-motivated, proactive, and a team player with a strong sense of mission. If you thrive in a remote startup environment and are passionate about addressing the affordable housing crisis, we invite you to apply and become part of this remarkable community!
Here's What You'll Do Day To Day:
- Outreach: Proactively engage with potential leads by making 50-75 outbound calls daily, dedicating 80% of the workday to cold calling. Utilize various lead sources, such as host applications, member re-applications, and warm leads from the company website. The primary objective is to initiate meaningful conversations, build strong relationships, and guide prospects through the acquisition process. This approach is key to driving consistent growth and achieving company targets by converting leads into active members.
- Engagement: Communicate the benefits of PadSplit and address any questions or concerns potential members may have.
- Onboarding: Guide new members through the application and onboarding process, ensuring a smooth and welcoming experience.
- Collaboration: Partner closely with the marketing and operations teams to ensure member acquisition strategies are aligned with overall company objectives. This includes participating in regular meetings to share insights, coordinate efforts, and refine outreach tactics based on feedback and market trends.
- Follow-Up: Maintain ongoing communication with potential members, tracking progress and providing support as needed.
- Data Management & Support: Accurately record and update all interactions with prospects in the CRM system, ensuring that every call and communication is logged in a timely manner. Handle live chat inquiries, address questions from potential members, and guide them through the acquisition process. 20% of daily responsibilities involve data administration and responding to live chat support, ensuring both efficient record-keeping and prompt assistance to prospects.
Here's What You'll Need To Be Successful:
- Sales and Customer Service Experience: Proven track record in sales or customer service roles, with a focus on meeting or exceeding targets.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
- Tech-Savvy: Comfortable using CRM systems like Hubspot or Zendesk, email marketing tools, and social media platforms for outreach and engagement.
- Problem-Solving: Ability to think on your feet and provide solutions to potential members’ concerns or barriers.
- Data Entry and Typing Skills: Excellent data entry and typing abilities are crucial for maintaining accurate and organized records of all member interactions and transactions.
- Stress Management: You need to be capable of handling stressful situations with composure and professionalism, ensuring a positive experience for members even in challenging circumstances.
- Technical Requirements: A stable internet connection and a quality headset are necessary to ensure clear and reliable communication during all interactions.
- Industry Experience: Previous experience working in startups or the real estate industry is preferred, equipping you with a valuable understanding of dynamic environments and sector-specific challenges.
Interview Process:
- Your application will be reviewed for possible next steps by the Hiring Manager.
- If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step would be a video interview with our Marketing Operations Supervisor for thirty (30) minutes.
- If warranted, the final step would be a video interview with our Director of Member Acquisition for thirty (30) minutes.
- If warranted, then we move to contract!