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Member Acquisition Representative



Posted on Tuesday, February 20, 2024
Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!
At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.
Learn more about PadSplit here
The Role We Need:
PadSplit is looking for a dynamic and motivated Member Acquisition Representative to join our team. This role is crucial in expanding our member base and ensuring that more individuals can benefit from our affordable housing solutions. You will be responsible for driving member acquisition efforts, engaging potential members, and guiding them through the onboarding process.
The Person We Are Looking For:
We are looking for an enthusiastic and ambitious individual who excels in communication, sales, and customer service. The ideal candidate should be highly organized, detail-oriented, self-motivated, proactive, and a team player with a strong sense of mission. If you thrive in a remote startup environment and are passionate about addressing the affordable housing crisis, we invite you to apply and become part of this remarkable community!

Here's What You'll Do Day To Day:

  • Book rooms via phone calls and live chat.
  • Escalate issues to supervisors as needed.
  • Provide customers with information about PadSplit products.
  • Research and resolve customer complaints using appropriate software.
  • Document outbound call information per standard operating procedures.
  • Identify trends in customer interactions and inform management.
  • Conduct follow-up calls to customers when necessary.
  • Complete call logs and reports.
  • Perform other duties as assigned.

Here's What You'll Need To Be Successful:

  • Fluent English Communication: You must possess exceptional proficiency in both spoken and written English, ensuring clear and effective communication with all members and stakeholders.
  • Computer Application Proficiency: You should be adept at using relevant computer applications, enabling you to efficiently manage tasks, records, and interactions.
  • Sales Experience: A background of 3+ years in a sales role within a call center environment or startup is essential, demonstrating your ability to engage with and convert potential leads.
  • Customer Service Expertise: A thorough understanding of customer service practices and principles is required, allowing you to provide outstanding support and build strong relationships with members.
  • Data Entry and Typing Skills: Excellent data entry and typing abilities are crucial for maintaining accurate and organized records of all member interactions and transactions.
  • Stress Management: You need to be capable of handling stressful situations with composure and professionalism, ensuring a positive experience for members even in challenging circumstances.
  • Technical Requirements: A stable internet connection and a quality headset are necessary to ensure clear and reliable communication during all interactions.
  • Industry Experience: Previous experience working in startups or the real estate industry is preferred, equipping you with a valuable understanding of dynamic environments and sector-specific challenges.

Interview Process:

  • Your application will be reviewed for possible next steps by the Hiring Manager.
  • If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
  • If warranted, the next step would be a video interview with our Marketing Operations Supervisor for thirty (30) minutes.
  • If warranted, the next step would be a video interview with our Marketing Operations Manager for thirty (30) minutes.
  • If warranted, then we move to offer!