Want to show the world that better is possible?

Location: Remote (TX, United States)

Reports To: Director, Talent Services & Success

Rate: $25-$28/ hour

Company Overview:

Unmudl (www.unmudl.com) is a Workforce and Education Technology start-up based in Austin, Texas. Unmudl is a public benefit company that is founded and driven by America’s community and technical colleges to connect employers with working learners. Learners use Unmudl to find courses for up-skilling, re-skilling, or self-improvement, while employers use it to create or coordinate courses for training and retraining their workforce to meet hiring needs.

About the Role:

The Learner Support & Success Specialist (Contractor) serves as a guide for learners to select, enroll, and complete courses, and provides necessary career readiness support. The contractor helps working learners gain skills, credentials, and confidence to transition into high-demand technical roles, and supports the growth of Unmudl’s Skills-to-Jobs® Marketplace

Core Responsibilities

• Guide learners through skillpath / course selection, enrollment, and completion to ensure job readiness.Conduct intake interviews to assess goals and baseline technical ability; recommend appropriate Unmudl courses.
• Monitor learner progress and proactively re-engage inactive learners.
• Provide coaching on resumes, applications, and interviews using approved templates
• Coordinate voucher and scholarship processes with Finance and Learner Services.
• Partner with internal teams to ensure learner engagement and placement success.
• Maintain accurate learner data in HubSpot; support reporting and analytics.
• Support virtual career events and employer forums highlighting Unmudl-trained talent.
• Ensure compliance with Unmudl policies, DEI commitments, and applicable labor laws.
• Participate in weekly team syncs and submit KPI reports summarizing enrollment, completion, and placement performance.

Key Qualifications

• Strong communication and relationship-building skills, with the ability to assess learner goals, guide pathway selection, and re-engage inactive learners.
• Highly organized and able to manage multiple lists of learners.
• Proficient with technology tools: CRM (Hubspot), LMS, Ticket Management, Google Suite.
• Experience or familiarity with manufacturing, maintenance, or technical trades preferred.
• Mission-driven with the ability to connect learners to life-changing opportunities.

The contractor is responsible for all applicable federal, state, and local taxes. No employee benefits, including but not limited to health insurance, paid time off, or retirement plans, are provided under this agreement. All work must comply with Unmudl’s policies, confidentiality requirements, and data protection standards.

Unmudl Public Benefit Corporation is an Equal Opportunity Organization. All qualified applicants and contractors will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, marital status, military or veteran status, or any other status protected by applicable law.